Privacy Policy for Lights of Healing
Effective Date: [1/20/2026
Last Updated: [1/25/2026]
Lights of Healing (“we”, “us”, “our”, “Platform”) is committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, store, protect, and manage your information when you use our website, platform, and services for patient healthcare consultations.
By accessing or using the Lights of Healing services, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.
1. Information We Collect
We collect different types of information to provide and improve our services, support scheduling, and ensure quality healthcare consultation:
a. Personal Information
Personal information includes identifiable data you voluntarily provide, such as:
- Full name, email address, phone number
- Date of birth, gender
- Contact information
- Account login information (username, password)
- Any other personal details you submit in forms or during scheduling
b. Health Information
As a patient-focused healthcare platform, we may collect certain health-related information, including:
- Your medical history
- Symptoms and reason for consultation
- Notes or information you share during scheduling
- Appointment details and consultation records
This information is necessary to facilitate your consultation with a qualified healthcare specialist.
c. Usage and Technical Data
When you interact with our Platform, we may collect:
- Device information (browser type, IP address, operating system)
- Usage data (pages visited, features used)
This data helps us optimize and secure the Platform.
2. How We Use Your Information
We use your information for the following purposes:
a. To Provide Services
We use your personal and health information to:
- Schedule and manage your medical consultations
- Connect you with the appropriate specialist
- Communicate appointment reminders or follow-ups via email or SMS
- Conduct the consultation session you requested
b. To Improve Our Services
Usage data may be used for:
- Monitoring and analyzing trends
- Improving the Platform, features, and patient experience
c. To Communicate with You
We may use your contact information to:
- Respond to your requests or questions
- Provide updates, notifications, or alerts regarding your consultation
- Inform you about changes to the Platform or policies
3. Data Sharing and Disclosure
We respect your privacy and will not sell, rent, or lease your personal information to third parties. Lights of Healing may disclose your information only as follows:
a. Healthcare Specialists
Your personal health information will be shared with the qualified medical specialist you select or are matched with for consultation purposes.
b. Service Providers
We may engage trusted third-party service providers to support our operations (e.g., secure hosting, scheduling tools, analytics). These providers are only permitted to access information needed to perform services, and they are contractually obligated to protect your data.
c. Legal Requirements
We may disclose your information if required by law, or if we believe disclosure is necessary to protect rights, comply with legal processes, or prevent harm.
4. Data Security and Protection
We implement appropriate technical, administrative, and physical safeguards to protect your information, including but not limited to:
a. Secure Transmission
We use secure network protocols (such as HTTPS) to protect data during transmission.
b. Access Controls
Only authorized personnel and specialists with appropriate access rights can view your personal and health information.
c. Encryption
Where feasible, personal and sensitive information is stored and encrypted to protect against unauthorized access.
We continually monitor and update our security practices to protect against emerging threats and ensure your data remains secure and confidential.
5. Confidentiality of Patient Health Information
Your health information is highly confidential under the HIPPA . We follow strict confidentiality practices:
- Only the patient and the specialist conducting the consultation have access to your health and consultation details.
- Information shared during appointments and scheduling is not shared with external parties without explicit consent, except as required by law.
- We do not use patient information for advertising, sale, or marketing without your express consent.
Patients’ data is treated with the highest standards of confidentiality, similar to trusted healthcare platforms.
6. Your Rights and Choices
You control your personal information. You may:
- Review, update, or correct your account details
- Request deletion of your personal and health information (subject to legal and operational requirements)
- Opt out of non-essential communications
To exercise these rights, please contact us at the information below.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience, analyze usage, and improve the Platform. You may disable cookies through your browser settings, but this may affect the functionality of the services.
8. Children’s Privacy
Our services are intended for adult patients and individuals seeking medical care. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected information from a child under 16 without parental consent, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If there are significant changes, we will notify you by posting a prominent notice on the site or sending communication via email or platform alerts.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at info@lightsofhealing.com